§ 1 Definitions:
1. Operator – Twój Gospodarz sp. z o. o., NIP: 7282883591, REGON: 528221531, KRS: 0001097621, with its registered office in 92-238 Lodz, 9 Niciarniana street, apartment 65, which is authorized to provide short-term rental services for the stay of guests.
2. Guests – natural or legal person, who has concluded an agreement with the Operator by booking a stay in the premises via the Operator's website, and all accompanying people, declared at the time of booking, who will use the premises during their stay.
3. Stay – time specified during the booking process, between the time and date of check-in and the time and date of check-out, during which the premises are reserved by the Guests and available only to them, regardless of whether the Guests are present in the premises during that time, what date and time they check in and what date and time they check out,
4. Premises – a premises described and presented with photos on the Operator's website, which is available for booking.
§ 2 Reservation of premises:
1. Guests make a reservation for a stay in the premises when the Operator receives online payment through the Operator's website, which is located in the domain: twojgospodarz.pl. Successful reservation will be confirmed with an automatic e-mail.
2. Online payment includes: a fee for staying at the premises, the Operator's service fee, cleaning fee and other fees that may be itemized during the booking process. By making a reservation, guests agree to pay all these fees.
3. By making a reservation, Guests accept these general terms and conditions of short-term rental of premises, undertake to comply with the regulations of the premises, accept the privacy policy of the Operator and the rules for cancelling their stay specified in the rental advertisement, during the booking process and in these general terms and conditions. Guests also agree to comply with any other rules, standards, policies or requirements specified in the rental advertisement or during the booking process that apply to the reservation.
4. After making a reservation, Guests are entitled to use the premises exclusively. The Operator reserves the right to enter the premises during Guests' stay in justified cases, which include, among others: reasonable suspicion of breaking the regulations or improper use of the premises or breaking generally applicable laws or norms of social coexistence between neighbours.
5. Payment for the stay is only possible online via the website's payment system provided by Stripe Payment Operator.
6. Stripe is an entity independent of the Operator that provides payment services and is fully responsible for the correct execution of quick payments and card payments on the terms described in separate regulations, available at the time of making the payment. Any claims or complaints regarding the above, Guests may only submit directly to Stripe under the terms and conditions of the regulations of that entity.
7. Guests agree to be automatically charged with additional fees related to compensation for documented damage or improper use of the premises via the Stripe payment system or another payment method indicated at the time of booking.
§ 3 Cancellation rules and refund policy:
1. Detailed information regarding the rules for cancelling a stay in the premises are specified in the rental advertisement and during the booking process.
2. Cases where the Operator is unable to provide a stay in the premises for reasons specified in § 3 point 6 or when the premises lack essential amenities such as hot water, electricity, lighting or when the sanitary condition of the premises deviates from generally acceptable standards take precedence over the Guest cancellation policy specified in the rental advertisement and during the booking process.
3. Guests are obliged to report any damage, lack of amenities or provide comments regarding the sanitary condition of the premises within 24 hours of check-in. Any deficiencies or comments reported later may not be taken into account by the Operator, unless they concern important facilities such as hot water, electricity, lighting.
4. The operator is obliged to equip the apartment, repair defects related to important facilities or clean the apartment if its condition deviates from generally acceptable standards within 24 hours of reporting.
5. If it is not possible to equip the apartment, repair the faults or organize the Guests' stay in the apartment for the reasons specified in § 3 point. 6, Operator is obliged to offer alternative accommodation of a similar standard and in a similar location or to refund the costs for unused days of stay.
6. The operator has the right to cancel or withdraw a reservation in the premises during its duration in the following cases and refund the costs for unused days of stay:
a) in case of a threat to the health of Guests, Operator's employees or other people acting on behalf of the Operator who are engaged in cleaning or servicing the premises. Among others this may be due to the detection of pests (bedbugs, worms, etc.) or other sanitary hazards that may cause the spread of diseases.
b) in the event of force majeure events such as natural disasters, fires, strikes, acts of war, which make it impossible to carry out the stay in accordance with the terms of the contract,
c) in the event of a technical failure of the facilities in the premises or in the building in which the premises are located, which prevents the stay from being carried out in accordance with the terms of the agreement, if it is not possible to remove the failure within an appropriate time (within 24 hours of reporting)
7. The Operator has the right to cancel or withdraw a reservation during its duration, without the obligation to provide alternative accommodation and without the obligation to refund any costs of the stay to the Guests in the following cases:
a) in the event of a breach of the regulations by Guests, in particular by organizing events or using the premises to conduct any business activity.
b) in the event of improper use of the premises,
c) in the event of violation of generally acceptable laws or norms of social coexistence between neighbours.
§ 4 Regulations of stay in the premises
1. Guests undertake to use the premises only for residential purposes - it is prohibited to organize events in the premises or conduct any form of business activity. In the event of a breach of this rule, the Operator has the right to charge the Guests additional costs of PLN 1000.
2. The number of guests who will use the premises during the stay cannot exceed the number declared at the time of booking .
3. The premises cannot be sublet to third parties.
4. Guests are required to check in after the time indicated in the rental advertisement as check-in time and check out before the time indicated in the advertisement as check-out time, unless other conditions of stay have been agreed separately with the Operator.
5. The request for early check-in or extension of stay must be reported to the Operator in advance. The request will be granted to the extent of the Operator's organizational capabilities. Additional fees may be charged for early check-in or late check-out.
6. Extending the stay without informing the Operator is treated as starting another day of stay. In such cases, additional fee for staying at the premises for an additional day will be applied in the amount specified in the Operator's online booking system.
7. Shortening the stay, not being a result of Operator's fault, does not entitle Guests to a refund for unused days of stay.
8. Self-check-in with the Smartlock option using the sent PIN code is required in the premises.
9. Smoking cigarettes, tobacco products or taking other stimulants is strictly prohibited in the premises. If this rule is found to be broken, Guests may be charged additional fees for removing the unpleasant odor and an additional fine of PLN 1000.
10. Pets are not allowed in the premises. In the event of breaking this rule, Guests may be charged an additional fine of PLN 1000.
11. Night silence in the premises is compulsory from 22:00 to 06:00
12. Guests are obliged to comply with generally applicable health, safety and fire protection regulations.
13. Guests undertake to take care of the premises and return them to the Operator in a non-deteriorated condition.
14. Guests are obliged to report any damage, lack of amenities or provide comments regarding the condition of the premises not caused by them within 24 hours of check-in. Any damage reported later may be treated as caused by the Guest.
15. It is forbidden to wear high heels or shoes in the premises on wooden or laminate floors.
16. Guests are fully responsible for any damage caused in the premises. Damage means both the destruction or damage to the permanent elements of the premises, its equipment, as well as their loss.
17. Guests should immediately notify the Operator of the occurrence of damage or its detection.
18. In the event of damage during their stay, Guests are obliged to cover the costs of its repair. Parents are responsible for any damage caused by children.
19. Guests are obliged to maintain cleanliness in the premises and on the premises/building in which the premises are located.
20. It is obligatory to segregate waste in the premises.
21. Each time guests leave the premises during their stay, they are obliged to secure it by closing the entrance door and windows, as well as by turning off the hob, oven and all other electrical devices.
22. Guests are obliged to keep the room key with due care. In case of its loss, Guests will be charged an additional fee of PLN 100.
23. The Operator is not responsible for Guests' items left in the premises.
24. The Operator is not liable for any damage to a vehicle belonging to Guests.
25. The Operator shall not be liable for any claims in the event of an accident that was not caused by him or his negligence.
26. In the event of a breach of the regulations, the Operator has the right to cancel the stay and remove Guests and their accompanying people from the premises or to call the municipal guard, police or other services. In such a case, the Guest is not entitled to a refund the for the unused period of stay.
27. If Guests significantly disturb the peace of neighbours or their property and do not comply with generally applicable norms of coexistence between people, the Operator reserves the right to cancel the stay and remove Guests from the premises. In such a case, the Guest is not entitled to a refund the for the unused period of stay.
28. In the event of any conflicts or disputes, Guests should first contact the Operator to resolve the issue amicably.
29. The law applicable to disputes between guests and the Operator is Polish law. Any disputes will be resolved amicably. In the absence of agreement, the competent court for resolving the dispute shall be the court with jurisdiction over the Operator's registered office.
30. The provisions of the Civil Code shall apply to matters not regulated by these regulations.
§ 5 Complaints:
1. In the event of any irregularities found during the stay or any discrepancies between the actual condition of the premises or its equipment and its description in the advertisement or the conditions accepted during the booking process, Guests have the right to submit a complaint within a maximum of 1 day after the end of stay. If this deadline is exceeded, the right to complain will not be granted and the complaint will not be considered.
2. Any complaints or claims must be submitted in writing, via e-mail to the following address: reklamacje@twojgospodarz.pl.
3. Complaints will be resolved within 14 days from the date of their receipt by the Operator. All responses will be provided to the Guests in writing to the email address from which the complaint was sent.
4. Complaints that are resolved positively will entitle Guests to receive compensation proportionate to the documented damage incurred.
