Terms & conditions

Valid from: 01/09/2024

§ 1 Definitions

  1. Operator – Twój Gospodarz sp. z o. o., NIP: 7282883591, REGON: 528221531, KRS: 0001097621, with its registered office at 9 Niciarniana Street, apartment 65, 92-238 Łódź, Poland, authorized to provide short-term rental services for the stay of Guests.
  2. Guests – a natural or legal person who has concluded an agreement with the Operator by booking a stay in the premises via the Operator’s website, and all accompanying persons declared at the time of booking who will use the premises during their stay.
  3. Stay – the period specified during the booking process, between the time and date of check-in and the time and date of check-out, during which the premises are reserved by the Guests and available only to them, regardless of whether the Guests are present in the premises during that time, and regardless of the actual date and time of check-in and check-out.
  4. Premises – accommodation described and presented with photos on the Operator’s website and available for booking.

§ 2 Reservation of Premises

  1. Guests make a reservation for a stay in the premises when the Operator receives online payment through the Operator’s website located in the domain twojgospodarz.pl. A successful reservation will be confirmed by an automatic email.
  2. Online payment includes: the fee for staying in the premises, the Operator’s service fee, the cleaning fee, and any other fees itemized during the booking process. By making a reservation, Guests agree to pay all such fees.
  3. By making a reservation, Guests accept these General Terms and Conditions for Short-Term Rental of Premises, undertake to comply with the house rules of the premises, accept the Operator’s privacy policy and the stay cancellation rules specified in the rental advertisement, during the booking process, and in these General Terms and Conditions. Guests also agree to comply with any other rules, standards, policies, or requirements specified in the rental advertisement or during the booking process that apply to the reservation.
  4. After making a reservation, Guests are entitled to exclusive use of the premises. The Operator reserves the right to enter the premises during the Guests’ stay in justified cases, including, among others, reasonable suspicion of breach of the regulations, improper use of the premises, or violation of generally applicable laws or norms of social coexistence between neighbours.
  5. Payment for the stay is possible only online via the website’s payment system provided by Stripe Payment Operator.
  6. Stripe is an entity independent of the Operator that provides payment services and is fully responsible for the correct execution of quick payments and card payments under the terms described in separate regulations available at the time of payment. Any claims or complaints regarding the above may be submitted by Guests only directly to Stripe under Stripe’s applicable terms and conditions.
  7. Guests agree to be automatically charged additional fees related to compensation for documented damage or improper use of the premises via the Stripe payment system or another payment method indicated at the time of booking.

§ 3 Cancellation Rules and Refund Policy

  1. Detailed information regarding the rules for cancelling a stay in the premises is specified in the rental advertisement and during the booking process.
  2. Situations in which the Operator is unable to provide the stay in the premises for reasons specified in § 3 point 6, or when the premises lack essential amenities such as hot water, electricity or lighting, or when the sanitary condition of the premises deviates from generally accepted standards, take precedence over the Guest cancellation policy specified in the rental advertisement and during the booking process.
  3. Guests are obliged to report any damage, lack of amenities, or comments regarding the sanitary condition of the premises within 24 hours of check-in. Any deficiencies or comments reported later may not be taken into account by the Operator, unless they concern important facilities such as hot water, electricity or lighting.
  4. The Operator is obliged to equip the apartment, repair faults related to important facilities, or clean the apartment if its condition deviates from generally accepted standards, within 24 hours of reporting.
  5. If it is not possible to equip the apartment, repair the faults, or organize the Guests’ stay in the apartment for the reasons specified in § 3 point 6, the Operator is obliged to offer alternative accommodation of a similar standard and in a similar location, or to refund the costs for unused days of stay.
  6. The Operator has the right to cancel or withdraw a reservation in the premises during its duration in the following cases and refund the costs for unused days of stay:
    1. in the event of a threat to the health of Guests, the Operator’s employees, or other persons acting on behalf of the Operator who are engaged in cleaning or servicing the premises, including, among others, detection of pests (bedbugs, worms, etc.) or other sanitary hazards that may cause the spread of disease;
    2. in the event of force majeure, such as natural disasters, fires, strikes, or acts of war, which make it impossible to carry out the stay in accordance with the terms of the agreement;
    3. in the event of a technical failure of facilities in the premises or in the building where the premises are located, which prevents the stay from being carried out in accordance with the terms of the agreement, if it is not possible to remove the failure within an appropriate time (within 24 hours of reporting).
  7. The Operator has the right to cancel or withdraw a reservation during its duration, without the obligation to provide alternative accommodation and without the obligation to refund any costs of the stay to the Guests, in the following cases:
    1. in the event of a breach of the regulations by Guests, in particular by organizing events or using the premises to conduct any business activity;
    2. in the event of improper use of the premises;
    3. in the event of violation of generally accepted laws or norms of social coexistence between neighbours.

§ 4 Regulations of Stay in the Premises

  1. Guests undertake to use the premises only for residential purposes. It is prohibited to organize events in the premises or conduct any form of business activity. In the event of a breach of this rule, the Operator has the right to charge the Guests additional costs of PLN 1000.
  2. The number of Guests who will use the premises during the stay cannot exceed the number declared at the time of booking.
  3. The premises cannot be sublet to third parties.
  4. Guests are required to check in after the time indicated in the rental advertisement as check-in time and check out before the time indicated in the advertisement as check-out time, unless other conditions of stay have been agreed separately with the Operator.
  5. Requests for early check-in or extension of stay must be reported to the Operator in advance. The request will be granted subject to the Operator’s organizational capabilities. Additional fees may be charged for early check-in or late check-out.
  6. Extending the stay without informing the Operator is treated as the start of another day of stay. In such cases, an additional fee for staying in the premises for an additional day will be applied in the amount specified in the Operator’s online booking system.
  7. Shortening the stay, if not resulting from the Operator’s fault, does not entitle Guests to a refund for unused days of stay.
  8. Self check-in with the Smartlock option using the sent PIN code is required in the premises.
  9. Smoking cigarettes, tobacco products or taking other stimulants is strictly prohibited in the premises. If this rule is broken, Guests may be charged additional fees for removing the unpleasant odor and an additional fine of PLN 1000.
  10. Pets are not allowed in the premises. In the event of breaking this rule, Guests may be charged an additional fine of PLN 1000.
  11. Night silence in the premises is compulsory from 22:00 to 06:00.
  12. Guests are obliged to comply with generally applicable health, safety and fire protection regulations.
  13. Guests undertake to take care of the premises and return them to the Operator in a non-deteriorated condition.
  14. Guests are obliged to report any damage, lack of amenities or comments regarding the condition of the premises not caused by them within 24 hours of check-in. Any damage reported later may be treated as caused by the Guest.
  15. It is forbidden to wear high heels or shoes in the premises on wooden or laminate floors.
  16. Guests are fully responsible for any damage caused in the premises. Damage means both destruction or damage to the permanent elements of the premises and its equipment, as well as their loss.
  17. Guests should immediately notify the Operator of the occurrence of damage or its detection.
  18. In the event of damage during their stay, Guests are obliged to cover the costs of its repair. Parents are responsible for any damage caused by children.
  19. Guests are obliged to maintain cleanliness in the premises and on the premises/building in which the premises are located.
  20. Waste segregation in the premises is obligatory.
  21. Each time Guests leave the premises during their stay, they are obliged to secure it by closing the entrance door and windows, as well as by turning off the hob, oven and all other electrical devices.
  22. Guests are obliged to keep the room key with due care. In case of its loss, Guests will be charged an additional fee of PLN 100.
  23. The Operator is not responsible for Guests’ items left in the premises.
  24. The Operator is not liable for any damage to a vehicle belonging to Guests.
  25. The Operator shall not be liable for any claims in the event of an accident that was not caused by the Operator or by the Operator’s negligence.
  26. In the event of a breach of the regulations, the Operator has the right to cancel the stay and remove Guests and their accompanying persons from the premises or to call the municipal guard, police or other services. In such a case, the Guest is not entitled to a refund for the unused period of stay.
  27. If Guests significantly disturb the peace of neighbours or their property and do not comply with generally applicable norms of coexistence between people, the Operator reserves the right to cancel the stay and remove Guests from the premises. In such a case, the Guest is not entitled to a refund for the unused period of stay.
  28. In the event of any conflicts or disputes, Guests should first contact the Operator to resolve the issue amicably.
  29. The law applicable to disputes between Guests and the Operator is Polish law. Any disputes will be resolved amicably. In the absence of agreement, the competent court for resolving the dispute shall be the court with jurisdiction over the Operator’s registered office.
  30. The provisions of the Civil Code shall apply to matters not regulated by these regulations.

§ 5 Complaints

  1. In the event of any irregularities found during the stay or any discrepancies between the actual condition of the premises or its equipment and its description in the advertisement or the conditions accepted during the booking process, Guests have the right to submit a complaint within a maximum of 1 day after the end of the stay. If this deadline is exceeded, the right to complain will not be granted and the complaint will not be considered.
  2. Any complaints or claims must be submitted in writing via email to: reklamacje@twojgospodarz.pl.
  3. Complaints will be resolved within 14 days from the date of their receipt by the Operator. All responses will be provided to the Guests in writing to the email address from which the complaint was sent.
  4. Complaints resolved positively will entitle Guests to receive compensation proportionate to the documented damage incurred.