Cancellation policy

(from General Terms and Conditions for Short-Term Rental of Premises)

Valid from: 01/09/2024


§ 1 Definitions

  1. Operator – Twój Gospodarz sp. z o. o., NIP: 7282883591, REGON: 528221531, KRS: 0001097621, with its registered office at 9 Niciarniana Street, apartment 65, 92-238 Łódź, Poland, authorized to provide short-term rental services for the stay of Guests.
  2. Guests – a natural or legal person who has concluded an agreement with the Operator by booking a stay in the premises via the Operator’s website, and all accompanying persons declared at the time of booking who will use the premises during their stay.
  3. Stay – the period specified during the booking process, between the time and date of check-in and the time and date of check-out, during which the premises are reserved by the Guests and available only to them, regardless of whether the Guests are present in the premises during that time, and regardless of the actual date and time of check-in and check-out.
  4. Premises – accommodation described and presented with photos on the Operator’s website and available for booking.



§ 3 Cancellation Rules and Refund Policy

  1. Detailed information regarding the rules for cancelling a stay in the premises is specified in the rental advertisement and during the booking process.
  2. Situations in which the Operator is unable to provide the stay in the premises for reasons specified in § 3 point 6, or when the premises lack essential amenities such as hot water, electricity or lighting, or when the sanitary condition of the premises deviates from generally accepted standards, take precedence over the Guest cancellation policy specified in the rental advertisement and during the booking process.
  3. Guests are obliged to report any damage, lack of amenities, or comments regarding the sanitary condition of the premises within 24 hours of check-in. Any deficiencies or comments reported later may not be taken into account by the Operator, unless they concern important facilities such as hot water, electricity or lighting.
  4. The Operator is obliged to equip the apartment, repair faults related to important facilities, or clean the apartment if its condition deviates from generally accepted standards, within 24 hours of reporting.
  5. If it is not possible to equip the apartment, repair the faults, or organize the Guests’ stay in the apartment for the reasons specified in § 3 point 6, the Operator is obliged to offer alternative accommodation of a similar standard and in a similar location, or to refund the costs for unused days of stay.
  6. The Operator has the right to cancel or withdraw a reservation in the premises during its duration in the following cases and refund the costs for unused days of stay:
  7. in the event of a threat to the health of Guests, the Operator’s employees, or other persons acting on behalf of the Operator who are engaged in cleaning or servicing the premises, including, among others, detection of pests (bedbugs, worms, etc.) or other sanitary hazards that may cause the spread of disease;
  8. in the event of force majeure, such as natural disasters, fires, strikes, or acts of war, which make it impossible to carry out the stay in accordance with the terms of the agreement;
  9. in the event of a technical failure of facilities in the premises or in the building where the premises are located, which prevents the stay from being carried out in accordance with the terms of the agreement, if it is not possible to remove the failure within an appropriate time (within 24 hours of reporting).
  10. The Operator has the right to cancel or withdraw a reservation during its duration, without the obligation to provide alternative accommodation and without the obligation to refund any costs of the stay to the Guests, in the following cases:
  11. in the event of a breach of the regulations by Guests, in particular by organizing events or using the premises to conduct any business activity;
  12. in the event of improper use of the premises;
  13. in the event of violation of generally accepted laws or norms of social coexistence between neighbours.